To migrate an Emsisoft Anti-Malware license seat to a different computer, follow the steps below:
- Remove the program from the old computer through Windows Start > All Programs > Emsisoft Anti-Malware and use the Uninstall option, or use the standard Windows “Uninstall a Program” or “Apps” list depending on the Windows version used.
If the old computer is no longer in use and cannot connect to the Internet again, please just go ahead to step 2. The important part is that both computers do not try to use the license seat at the same time.
- Download the latest version of our software to the new computer directly by logging into your MyEmsisoft account, clicking into the ‘devices’ section, and using the ‘add device’ button to initiate download of your personalized installer. If there are no license keys associated with your account, you’ll need to register your current one in the licenses section prior to using the add device button.
Email [email protected] from the same email account used for your MyEmsisoft login if you have trouble, and please include your license key with your request if possible.
If the above method fails, a generic installer can be downloaded here: https://dl.emsisoft.com/EmsisoftAntiMalwareWebSetup.exe
- Run the downloaded installer. If it was a personalized one, it should only take a few minutes at most depending on download speed, and present itself when the installation is finished.
For the generic installer, when it comes to the activation part of the install, please choose “I have a license key for Emsisoft Anti-Malware”. In the box, enter your license key and follow the installation wizard to the end to activate the full version(s) on your computer.
The new machine should automatically pick a free seat if one is available, or the previously used seat if it is the only one.