If any of these processes do not work as expected, please contact us at [email protected] Provide details on which step you tried that did not work, and what if any error message was seen, verbatim. The more detail you can provide, the easier and quicker it is for us to help. Your license looks similar to "ABC-DEF-GHI-123", and the dashes are important. Capitalization is not important.
Open Emsisoft Anti-Malware, most easily by clicking its notification tray icon, which is the area of small icons near the time on the corner of your taskbar, and click "View details" next to the license information line in the bottom left corner of the program's home screen.
Next, click the "Change license" button, and a window will appear. If you have proxy settings that must be used in order to access the Internet, you may use the "Proxy server" link in the lower left corner of the window to configure them. If you're not sure if you use a proxy, you probably don't. Click "Enter license key" in order to proceed.
Type your license in the box that appears, then press the "Next" button. Remember to include the dashes and avoid adding any spaces. Emsisoft Anti-Malware should query our servers and report success. Please use the "Update" link on the Emsisoft Anti-Malware overview page, accessible by clicking the 'house' icon in the upper left, to update the software and synchronize with our servers so the proper license duration is visible.
Now Emsisoft Anti-Malware is activated and ready to protect your machine in real time.
Emsisoft Emergency Kit
Open Emsisoft Emergency Kit using the GUI (Graphical User Interface, windowed) version of the software. The correct file to run is "Start Emergency Kit Scanner.exe". The ".exe" part might not be visible depending on how Windows is configured.
If you use a proxy to connect to the Internet, configure the proxy by clicking the Settings link on the Emsisoft Emergency Kit overview page, then click the "Proxy settings" button. Go back to the Overview by clicking Overview in the top row.
Click on the "License" link, which is just below the Update tile. It probably says "License: Freeware" at first. In the window that appears, click on "Enter a Pro license key, for business use". In the box that appears, insert your license and click the "Next" button. Please update the software if you haven't already, using the Update tile on the main page.
Now Emsisoft Emergency Kit Pro license is activated and ready to be used.
Emsisoft Mobile Security
You can insert a license key for Emsisoft Mobile Security either on one of your mobile devices or over the online portal at the following site: https://central.emsisoft.com/ At the website above please log in with your Google email address which you are using for Emsisoft Mobile Security and choose "My Subscriptions" from the menu on the left. Then please use the blue button "ACTIVATION CODE" at the top right to add your license to your account. Alternatively to add an activation code from your mobile device please open Emsisoft Mobile Security and choose the entry "Activation code" from the main menu.