Why did I not receive a password or confirmation email after creating a new user account?

  • March 8, 2012
  • 2 min read

The registration email is sent automatically by our servers immediately after you create a forum, License Center or helpdesk account. Usually it only takes a few minutes until you can see the email in your inbox. If you didn’t receive the email, the most likely reasons are:

In addition, if you have lost your password for one of the Emsisoft services, you can read the dedicated article in our helpdesk: I have lost my password for an Emsisoft online service. What should I do?

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