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How do I configure Emsisoft Anti-Malware debug logs?

  • November 22, 2015
  • 2 min read

Debug logs contain information about Emsisoft internal program behavior, which can be used to help us find the source of software issues. They do not contain personal data. 

1. Enable debug logging

The process for enabling debug logging depends on the Emsisoft product:

Be sure to give yourself enough time to reproduce the issue when choosing how long you want Debug logging to be enabled for.

2. Reproduce the issue

After enabling Debug logging, it’s time to reproduce the issue. 

Try to reproduce the issue at least once (and twice or more, if possible). Remember, debug logs are only useful if you are able to reproduce the issue while debug logging is enabled. 

3. Send the logs for analysis

Once you’ve successfully reproduced the issue with Debug logging enabled, please send us the logs for analysis.

To compress and send the logs:

Note 1: You may encounter a Windows error message when trying to send the Logs folder to a Compressed (zipped) folder. If this happens and a dialog box offers, the compressed folder may be created on your desktop. Otherwise, you may need to try a third party utility. Both 7-Zip and WinRar are utilities with options to create an archive and save it in another location such as your desktop, which should prevent the error message. Here are links to the download pages for 7-Zip and WinRar.

Note 2: Created logs can become very large over time, so we suggest disabling debug logging after the logs are created.

4. Disable debug logging

Change the Debug logging dropdown menu back to ‘Disabled’ after sending Logs.zip. Delete all the files in the %ALLUSERSPROFILE%\Emsisoft\Logs folder if you wish. A computer restart may be required before all of the files can be deleted.

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