TeamViewer can be used by our team to remotely access your computer, at your discretion, in order to make it easier for our support team to assist you. Here’s how to get connected with TeamViewer if one of our support representatives has asked you to use it:
- Download and run/open TeamViewer QuickSupport version 15 from this link.
- When TeamViewer opens, it will give you an ID and Password.
- Leave TeamViewer running, and send the ID and Password to the support representative who asked you to run TeamViewer.
- Wait for the support representative to connect.
If you have any questions regarding TeamViewer, or other remote access software we may use, then please feel free to ask one of our support representatives.