In rare cases, a system may be so heavily infected with highly sophisticated malware that the program may be unable to remove the infection. This can also occur with other vendor’s security programs, as some types of malware are just notoriously difficult to remove. Emsisoft offers a 100% malware removal guarantee and our experts are always available and happy to help you with removing stubborn infections.
If Emsisoft Anti-Malware is unable to remove an infection, you will see a message similar to the one pictured below when you attempt to “Delete objects” or “Quarantine objects” after a scan.
Before contacting us, we suggest you visit and read the following article, as it outlines the information we will require before proceeding with malware removal: How to get help when malware cannot be removed automatically. As mentioned in the message, you may choose the support forum or Emsisoft email support. You can also search for a similar issue with a solution on our support forum if the same infection has already been covered. You can also contact our experts directly via the helpdesk (email) by visiting this page. We provide fast, personal and professional support in less than 24 hours.