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What to do when you receive an alert

  • March 28, 2018
  • 2 min read

The most important basic rule when handling alerts is: Keep calm! You have plenty of time to make a decision because the reported program or connection has been immediately interrupted and rendered inoperative as soon as the alert occurs. 

Read the alert message carefully and check the source (file name and path) of the file in question. This is often a good indication as to whether this is a suspicious or benign application. Did you start the program yourself or was it started in the background? Does the program come from a trustworthy source? What information can be obtained about the file properties by toggling the View details icon on the alert? In the case of Surf Protection alerts, were you expecting this program to access the internet or connect to the described host? 

If you are still unsure after considering the above points, then exercise caution and choose to quarantine the file or block the connection. Then contact our support team and give them all readable information from the alert as well as the Emsisoft Anti-Malware version, Windows version and what you were doing when the alert appeared. 

Behavior Alerts 

Behavior alerts offer the following options: 

Malware and Potentially Unwanted Program Alerts 

Malware and Potentially Unwanted Program alerts offer the following options: 

Surf Protection Alerts 

Surf Protection alerts offer the following options: 

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